Refund & Return Policy

Last Updated: 4th March, 2026

Thank you for shopping with Saree A Legacy. We value your trust and strive to ensure you are satisfied with your purchase. This Refund & Return Policy outlines the conditions under which returns and refunds are accepted for orders placed on www.sareealegacy.com.

By making a purchase on our website, you agree to the terms stated below.

1. Return Eligibility

You may request a return if:

• The product delivered is damaged
• The product received is defective
• You received the wrong item
• The product has a major manufacturing defect

To be eligible for a return:

• The return request must be made within 48 hours of delivery
• The product must be unused, unworn, and unwashed
• All original tags and packaging must be intact
• You must provide proof (photos/videos) of the issue

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Products purchased during clearance sales or special offers (if marked non-returnable)
• Customized or altered products
• Products returned without original packaging or tags
• Items damaged due to misuse or improper handling

Please note: Minor color variations due to screen differences are not considered defects.

3. Return Process

To initiate a return, please email us at:

📧 umarath005@gmail.com

Include:

• Order Number
• Full Name
• Contact Details
• Reason for return
• Clear photos or videos of the issue

Our team will review your request and respond within 2–3 business days with further instructions.

Do not ship the product back without receiving confirmation from us.

4. Refund Policy

Once the returned product is received and inspected:

• If approved, the refund will be processed to your original payment method.
• Refunds are typically processed within 5–10 business days.
• The time taken for the refund to reflect depends on your bank or payment provider.

If the return is rejected after inspection, the product may be shipped back to you.

5. Return Shipping Charges

• If the return is due to our error (wrong/damaged product), we will bear the return shipping cost.
• If the return is approved for any other valid reason, return shipping charges may be borne by the customer.

Shipping charges (if any) paid at the time of purchase are non-refundable unless the return is due to our mistake.

6. Exchange Policy

Currently, we may offer exchanges only for:

• Defective products
• Incorrect items delivered

Exchanges are subject to product availability.

If the requested item is unavailable, a refund will be processed instead.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account again.
2. Contact your bank or payment provider.
3. If the issue persists, contact us at umarath005@gmail.com.

We are not responsible for delays caused by banks or payment gateways.

8. Damaged or Tampered Package on Delivery

If you receive a package that appears tampered or damaged:

• Do not accept the package if visibly damaged.
• Immediately inform us with supporting photos.
• Report the issue within 24 hours of delivery.

9. Contact Us

For any questions regarding returns or refunds, please contact:

Uma Shankar Rath
Website: www.sareealegacy.com
Email: umarath005@gmail.com